Leland is a 17 year Product Management veteran with experience in small and large international businesses. His particular specialty is driving the business by driving customer experience (aka, customer-centricity in practice).
Currently Head of Product at Zalando, he helped craft how Zalando approaches Product Management and led a team to coach and mentor others on applying theory in praxis. Before that, he was at PayPal and eBay, driving the customer experience of prominent projects and learning how hard it is to create safe and profitable marketplaces.
Leland enjoys helping people uncover the uniqueness of Berlin and the fine food and drink that come with it.