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Difficult Conversations – How to Face The Talks You Would Like to Avoid Most

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Hoang Nguyen Vu Director of Product Westwing

What do you do when you have to deal with a difficult person at work? Being a Product Manager, chances are high that you will encounter somebody sooner or later. When that happens most of us will feel a strong urge to avoid talking to that person, just like Hoang. But what if the real problem is not the person but the conversation itself?

 In this talk he explains the techniques he learned and applied to face uncomfortable conversations. He describes the underlying structure of difficult conversations and shares with you practical tips such as the best way to start a difficult conversation. You will also learn what roles emotions play and what you can do to improve your own reactions during difficult conversations.

Other Talks:

  • Rethinking Product Roles: The Challenge of Transforming Into a Product Organization

    Sebastian Meyer Senior Digital Product Manager Vorwerk International & Co. KmG

  • The Art and Science of Moving Any Metric

    Varun Sharma Product Lead Google

  • Stop Worrying About ‘Faster Horses’

    Desiree Popelka User Experience Researcher and Design Thinking Specialist Credit Suisse

  • How Mobile changes the game in Product Management?

    Sandy Castagna Lublink Head of Mobile Product SeLoger Group

  • Master Discomfort, Embrace Uncertainty and Create Leaders

    Iman ElNashar eCommerce Director eXtra

    Twitter:
    @ElnasharIman
  • PMF 2049: What is Our Future?

    Kirsten Zverina Founder/Product Manager Abethos Ventures

  • Killing Me Softly: Is Pricing Quietly Holding Back Your Product?

    Marcos Rivera Founder and President Pricing i/o

  • Simplify C-Level-Funded Roadmap Alignments in Scaling Product Organizations

    Tobias Quelle Head of Product Online-Shops & User Experience Digitec Galaxus AG

    Twitter:
    @tequeko
  • Product Management in a Pandemic Crisis

    Saurabh Gupta Senior Product Manager AirAsia Digital

  • Why Product Managers Should Think Like an Investor

    Sascha Kropf Head of Product Management EAO AG

  • How I Used No-Code Tools to Save 10k€/Month

    Isabel Gárate CPO and Co-Founder

  • Covid-19 Strengthened Our Product Market Fit. Here’s How We Responded

    Ruth Wood Product Marketing Manager Beekeeper AG

  • Embracing Change & Uncertainty – Learning from Improvisational Theater

    Birte Loeckel Consultant Birte Loeckel - Product and Agile Mind

  • Using AI to Accelerate Product Prototyping

    Florian van Schreven COO Uizard Technologies

  • Fantastic Data Products and How to Bootstrap Them

    Andreea Hossmann Principal Product Manager for Data, Analytics & AI Swisscom

  • Building the Perfect PM: A Model for Professional Development

    Greg Prickril Co-founder https://www.career.pm

  • How to be a Stoic Product Manager

    Abdul Rahman Senior Product Owner Porsche Experience

  • Navigating Your PM Career: What really matters

    Dave Meyer Senior Group Product Manager Atlassian

    Twitter:
    @d_meyer
  • When not to A/B test (and what alternatives you have)

    Eveline Moczko Head of Product Management Blinkist

  • You are Biased and So is Your Data

    Sorana Tania Nemeș Head of Product Athlete Experience adidas Runtastic

  • The Product Hero – The Core of Product Management is You

    Gino Roberto Toro Pereira Product Manager Ably

  • Product Market Fit is Science, not Art!

    Edik Mitelman Director AutoCAD Mobile

  • Imposter Syndrome Is My Product Management Superpower

    Jon La Plante Senior Product Manager Everli

  • Ruthless Prioritization: How to build the best thing you can with what you know today

    Cassidy Fein Sr Director of Product Pendo.io

  • Fireside Chat with Scott Belsky, Chief Product Officer at Adobe

    KEYNOTE: Scott Belsky Chief Product Officer Adobe

  • Making Better Product Decisions Using The Confidence Meter

    Itamar Gilad Founder; ex-Google Gmail/YouTube PM Product Front

  • AMA with Matt Henderson

    KEYNOTE: Matt Henderson Business Lead EMEA Stripe

  • Successtimonies: What I Learned From Asking 100 Googlers About Their Definitions of Success

    Jeroen Kemperman Product Lead Account Security Workspace Google

  • Lessons Learned from Working on 3 Machine Learning Powered Products

    Shambhavi Pandey Founder, Ex Sr. Product Manager @Amazon) Mentor Me Good

  • The “Talking Tech” Toolkit

    Morgan McCunn Senior Product Manager Shopify

  • It’s Time to Ditch ‘MVP’

    Matt Vercauteren Senior Product Manager 383 Project

  • The Visual PM Toolbox (presentation)

    Julia Steier Product Manager Google

  • Inventing The Future

    Gibson Biddle ex VP/CPO Netflix/Chegg

    Twitter:
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  • Listen your Way to Success – the Art of Responsive Listening

    Radina Doneva Senior User Researcher Nuri

    Tanja Lau CEO/Founder Product Academy

  • Scaling Success: How to Build & Grow Your Product Team

    Shay Howe VP of Platform Strategy ActiveCampaign

  • AMA with Ebi Atawodi

    KEYNOTE: Ebi Atawodi Director of Product Youtube

  • The Multicultural Elephant in the Business Communication Living Room (interactive part 1)

    Miruna Ursache Founder Refraiz

  • AMA with Ameet Ranadive

    KEYNOTE: Ameet Ranadive Chief Product Officer GetYourGuide

  • The Hippocratic Oath of Product Leaders

    Radhika Dutt Author of Radical Product Thinking Radical Product

  • AMA with Vivienne Sung

    KEYNOTE: Vivienne Sung VP Product Bumble

    AMA with Vivienne Sung

  • Re-Platform and Re-Design Together: a Competitive Advantage

    Omar Moling Product Management Lead Beekeeper

  • How to Evaluate Your Next Career Opportunities

    Hoang Nguyen Vu Director of Product Westwing

  • Entrepreneurial Skills That PMs are Missing and How to Get Them

    Yael Arbel Senior Product Manager Natural Intelligence

  • The Divide That Wasn’t There: Management Lessons Across Product and Engineering

    Daniel Merriman Product Management Coach and Engineering Manager Daniel Merriman Limited

  • Product Design by Behavioral Economics

    Michael Hänni Digital Product Lead Viseca

    Reto Blum Choice Architect

  • Demystification for Product Managers – The Art of Building Common Ground

    Daniel Sastre Garcia Lead Digital Product Manager Amadeus

  • Building a Product the Whole Company Must Adopt

    Robert Stephenson Technical Product Manager Spotify

  • Blazing Fast Onboarding for PMs (and how NOT to freak them out on their first week)

    Mirela Mus Founder Product People GmbH

  • Opening Keynote: Ebi Atawodi

    KEYNOTE: Ebi Atawodi Director of Product Youtube

  • Building a Global Marketplace

    Mayank Yadav Product Manager Handy

    Twitter:
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  • Prioritizing High-Impact Features – Critical Thinking Beyond Popular Methods

    Adelina Mihala Senior Product Manager Wallapop

  • New kid on the block: the evolving practice of AI product management

    Janan Guillaume VP Products Tool Watch

  • Building Successful Products For Supply Chains

    Füsun Wehrmann Head of Global Transportation Technology Wayfair

  • Opening Keynote: Ameet Ranadive

    KEYNOTE: Ameet Ranadive Chief Product Officer GetYourGuide

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    Krishna Malik Lead Product Manager Xfers

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    Robert Schenkenfelder Head of Digital Product Management Epitome, ex-adidas Runtastic

  • How to Use Business Design to Launch a Product in a Highly Regulated Market

    David Schmidt Chief Product Officer Apothera

  • Aligning Product and Engineering: Avoiding Dissent, Disappointment and Despair

    Tanya Cordrey Director, former Chief Digital Officer of the Guardian AKF Partners

  • Building a Global Marketplace Product

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  • How to have the hard conversations that get you promoted faster

    KEYNOTE: Vivienne Sung VP Product Bumble

  • Managing Infrequent Products is Challenging. Do You Have a Playbook?

    Vivek Kumar VP Product PropertyGuru

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    Julia Steier Product Manager Google

  • The Scars and Souvenirs of a Product Reorganization

    Sorana Tania Nemeș Head of Product Athlete Experience adidas Runtastic

  • Inspire! Get Teams and Stakeholders Excited and Behind Your Product Vision and Roadmap: a PlayStation Story.

    Sylvain Langrand Sr. Director of Product Management PlayStation

  • Lessons from How We Transitioned from Projects to Products.

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  • Keynote: Jennifer Liu

    KEYNOTE: Jennifer Liu SVP/Head of Product Lattice

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  • Omni Channel Product Strategy

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  • The Multicultural Elephant in the Business Communication Living Room (interactive part 2)

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    Connie Kwan VP Product, Storyteller Product Maestro

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  • Building Invisible Features that Delight Customers

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    Christian Estler Senior Product Manager Appway

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    KEYNOTE Cait O’Riordan Chief Product and Information Officer FinancialTimes

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    Paris-Anne O’Shea Associate Product Manager Google

  • Reinventing Established Products – and How to Shift the Organisation, Processes and Mindset Accordingly

    Jan Erik Schwitters Director Product Xing

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    Tom Airaksinen Product Owner PE Accounting

  • How I Successfully Hired, Trained and Managed over 50 Product Managers

    Benoît Rosier Co-founder & CPO Hubvisory

  • Value Nurturing is the New Sales

    Andrey Mikhaylyuk Product Director Flo

  • Hacking Your PM Career During COVID Workshop with Gibson Biddle

  • Making Better Product Decisions: Decoupling Bad Luck from Bad Decision-Making (1 hour)

    Anna Zawilska Product Manager Suvera

  • Impact Matters: Build Products with Empathy and Leave Your Biases Behind

    Alexandra Lung Head of Product Aircall

  • From PM to CPO: The 10 Frameworks That Helped Me Succeed

    Alfonso Fiore CPO HappyFresh

  • How to Turn “Product Mindset” Into Successful Teams

    Patrick Tsao Founding CEO Musaic

  • Building All-Star Product Teams

    Amit Fulay VP of Product Microsoft

  • Think Like a Product Manager

    Ken Sandy Lecturer and Industry Fellow Center of Entrepreneurship and Technology, University of California, Berkeley

  • Lean Patent Canvas 4 Innovators

    An Cosaert Innovation strategist Inquirendi

  • Why a Product Strategy is Not About Vision, Mission or a Roadmap

    Aurelian Cotuna Head of Product Swat.io

  • Ask Not What Your Engineers Can Do For You, but What You Can Do For Your Engineers

    Beata Kupiec Product Manager Relativity

  • Evidence Based Idea Management – How to Decide to Reject and Idea, Build or Experiment

    Büşra Coşkuner Founder Producteer

    Twitter:
    @_beesea_
  • KEYNOTE VS

    KEYNOTE: Vivienne Sung VP Product Bumble

  • Augment Your Product Team’s Intelligence with EI

    Amin Bashi Chief Product Officer Bloom

  • Story Plot, or… a Poor man’s Product Scoping Tool

    Ignatius Edwin Product Manager Vinted

  • THE CORONA FIGHTERS: What PMs Can Actually Deliver During the Meltdown

    Kateryna Portmann Senior Product Manager Hocoma AG

  • How to Apply Best Practices from Venture Industry to Revitalize and Grow Your Product Portfolio

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  • “It’s Not About The Water Cooler!” -Relationship Counselling for The Remote PM

    Daniel Merriman Product Management Coach and Engineering Manager Daniel Merriman Limited

  • How to Spot (and Escape) a Failing Product Strategy Before It’s Too Late

    Gopika E.M. Product Lead TIER Mobility

  • How to Spot and Navigate Different Stages of Product Evolution

    Gopika E.M. Product Lead TIER Mobility

  • From Vision to Reality -or How You Can Ensure that R&D Delivers What You Want

    Simon Haerdi Head of Development, Innovation Pre-Projects Helbling Technik AG

  • ICED Theory – How to Grow Your Infrequent Product?

    Vivek Kumar VP Product PropertyGuru

  • Product Market Fit is Science, Not Art!

    Edik Mitelman Director AutoCAD Mobile

  • Replacing the Flagship Mouse in a Mouse Company – Learnings on Decision Making

    Jean-Christophe Hemes Head of Product & Innovation Logitech

  • Building Marketplace Products and Measuring Trust

    Sam Bradley Director of Product Management HomeAway, an Expedia Group brand 

  • How to Inspire Your Team and Give Them Purpose: The Story of The Success of the Rubber Ducks!

    Nicholas Maddy Head of Consumer Product homegate.ch

  • Retrospective on Building a Platform: Looking into Challenges Beyond Theory

    Ekaterina Garbaruk Monnot Product Director Pleo

  • Product Futurist

    KEYNOTE: Ram Papatla Vice President of Global Experiences Booking.com

    Twitter:
    @rampapatla
  • Do Backends Need Product Managers?

    Justyna Walkowska Group Product Manager DeepL

  • Life Transitions in Product Management: Moving from IC to People Management & Coaching

    Katerina Suchkova Group Product Manager 15Five

  • How to Determine What Users Want to See During Onboarding, and How We Tripled Our Install-to-Trial User Conversion Rate

    Andrey Mikhaylyuk VP Product Flo Health

  • Video Helps the Audio Star

    Nesrine Changuel Product Manager Google

  • Processes that Streamline Product Management

    Sultan Seitbekov Lead Product Manager Miro

  • A Practical Approach to Product Strategy

    Nacho Bassino Director of Product XING

  • Bringing New Ideas to the Old Guard

    Jon La Plante Senior Product Manager Everli

  • Re-learn Driving Every Time You Want to Drive Innovation

    Stéphane Vincent Strategic Innovation ublox

  • Building the Right Product, and Building it Right: Lessons from Experimentation Programs

    Elizabeth Gabster Director, Strategy & Value Advisory Optimizely

  • Three Things I Learnt From Failing at Startups

    Abhi Chaudhuri Product Manager Google

  • Establishing Product Management for a Scale Up product in Six months

    Niko van Eeghen VP Product Happeo

    Twitter:
    @nikove

    Victor Manrique Yus Head of Product Management Happeo

  • The Feedback Machine – How to Get Constant Feedback for Your (B2B) Product

    Lars Haßler Head of Product Management Sastrix

  • Keynote: Leading when the Floor is Lava

    KEYNOTE: Radha Narayan Senior Product Manager Google

  • TRACK+ Rediscovering Your Core Value Proposition (a conversation with Ilya Blokh from Blinkist)

    John Cutler Head of Product Research and Education Amplitude

    Twitter:
    @@johncutlefish

    Ilya Blokh Director of Product Management Blinkist

  • A Product Manager’s guide to Open Source projects

    Ori Bendet Director of Product Management Checkmarx

  • Track+: Designing and Implementing an Integrated Identity Strategy

    Adam Evans Solutions Engineer Manager Auth0

  • Doing Product Ops Right

    Anabela Cesário VP of Product Operations and Chief of Staff to the CPO OutSystems

  • Five Roadblocks in Product Management Careers

    Shobhit Chugh Product Manager Google

    Twitter:
    @shobhitchugh
  • Product Lessons Learned from Amazon, Google, and Stripe

    KEYNOTE: Matt Henderson Business Lead EMEA Stripe

  • Why Your Agile Team Doesn’t Feel Very Agile: How a Values-Based Product Strategy Can Help

    Luke Gallimore Head of Product Management Monstarlab

  • As a PM, When Do You Decide to Introduce AI / ML in Your Product?

    Mansi Singhal Product Manager Meta

  • The Core of Product Management is You, the Product Hero

    Gino Roberto Toro Pereira Product Manager Ably

  • How Efficient Communication Can Make You a Better Product Manager

    Miruna Ursache Founder Refraiz

  • The Visual PM (workshop 1 hour)

    Julia Steier Product Manager Google

  • KEYNOTE BD

    KEYNOTE: Bharati Dalela Head of Data Product Ebay Classifieds Group

  • The Visual PM (interactive part 2)

    Julia Steier Product Manager Google

  • How to Build Internal Platform Products: Strategy and Lessons Learned

    Priyanka Shetty Product Manager Twitter

  • TRACK+ The Power of Centralised Identity

    Adam Evans Solutions Engineer Manager Auth0

  • The Visual PM: Putting drawings into practice

    Julia Steier Product Manager Google

  • What Do Human Rights Have to Do With Product Management?

    KEYNOTE: Grace Danciu Group Product Manager Google

  • Powering the Metaverse

    Avinav Pashine Product Manager Meta

  • Disruptive Innovations: Building PlayStation 5

    Sylvain Langrand Sr. Director of Product Management PlayStation

  • Strategy as a Product

    Dominik Mayr Programm Manager Strategy Implementation Finnova

  • Product Management for Internal Platforms

    Mario Konschake Associate Director of Product Hello Fresh

    Jessica Ulyate Associate Director of Product Hello Fresh

  • Track+: Building Products with a User-Centric Mindset

    Krish Ramachandran Chief Revenue Officer Europe and South America Netcore Cloud GmbH

  • Redesigning your Product Management role

    Shobhit Chugh Product Manager Google

    Twitter:
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  • TRACK+ Persona Driven Testing Approach to Drive the Future of Urban Mobility

    Patrick Gross Engineering Lead Mobimeo

  • Track+: Amplitude Fireside Chat: How Productboard Uses Digital Product Analytics to Build Excellent Products

    Sven Ehlhardt Account Executive DACH Amplitude

    Miroslav Remias Senior Product Manager Productboard

  • Outcomes-Oriented Roadmap: From Vision to Reality

    Fani Bahar Senior Product Manager Snyk

    Julia Keis Product Manager

  • Track+: Quantitative Data is a Shadow: Shed Light on the Product with Real Human Insight

    Harrison Gilmore Senior Product Manager, Panel Group UserTesting

  • Scrappy to Scale: Growth Tactics and Strategies to Usher Your Product Through Any Phase

    Prerna Singh Senior Director of Product Meetup

  • Culture Eats Strategy for Breakfast

    Jessica Dewald Director of Product Zalando

  • The Importance of Product Strategy and How to Get it Right in a Remote Setting

    Francesca Cortesi CPO Hemnet

  • How Productboard uses Digital Product Analytics to build excellent products

  • Unlocking Your Superpower – How to Find Your Specialization

    Hoang Nguyen Vu Director of Product Westwing

  • The Journey Towards Scalable Analytics and Data Platform at Hypergrowth: Lessons Learned

    Alexander Elyasov Data Product Manager Miro

  • Opening Keynote

    KEYNOTE: Matt Henderson Business Lead EMEA Stripe

  • How Stripe Validates Ideas for New Products — an Introduction to Customer Problem Stack Ranking

    Daniel Kyne Co-Founder & CEO OpinionX

  • Customer Experience v/s Security

    Sandesh Patil Senior Product Manager Technical Amazon

  • Radical Product Thinking Your Way to a Strategic Role as a Product Leader

    Radhika Dutt Author of Radical Product Thinking Radical Product

  • TRACK+ The Modern Data Stack: Your Ticket to Product Analytics Expertise

    Matt Smith Strategic Customer Success Manager Mixpanel

  • The Art of Managing Human Factor in AI Product Development

    Yana Neykova Product Manager - COE SoftServe

  • Fostering a Learning Organization

    Tanja Lau CEO/Founder Product Academy

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