What do you do when you have to deal with a difficult person at work? Being a Product Manager, chances are high that you will encounter somebody sooner or later. When that happens most of us will feel a strong urge to avoid talking to that person, just like Hoang. But what if the real problem is not the person but the conversation itself?
In this talk he explains the techniques he learned and applied to face uncomfortable conversations. He describes the underlying structure of difficult conversations and shares with you practical tips such as the best way to start a difficult conversation. You will also learn what roles emotions play and what you can do to improve your own reactions during difficult conversations.