To Find a Hidden Gem; Separating Noises and Voices of Customer Feedback

For too long, we’ve been told, “customer obsessed” or “put your customers first”. This is so true but how do we know which customer feedback is valuable or are we wasting too much time and effort in finding the right one? To find meaningful customer feedbacks amongst millions of them, is like finding a hidden gem. Isn’t it now the right time in exploring ways to nurture these feedbacks therefore we can bring a comprehensive customer experience thus creating a complete “customers first” culture

Take example Pokemon-go. The worldwide phenomenon that only need 19 days (not months nor years) to reach 50M worldwide users. It is simply happened due to Their users got amazing new experience and spreading it mouth to mouth thus, gaining its exponential number of growth. In this era of Customer Experience. Today’s customer are highly connected and influence each other

This topic will be facilitated in a one way presentation style, where I will deliver the topic of customer experience, tools and metrics being used to develop the best Customer Experience