Brian is a Senior Product Manager and team lead with Intercom, based in Dublin. Intercom is a fast growing B2B software startup ($31M raised, 5k+ customers) on a mission to make internet business personal.

He previously worked at Houghton Mifflin Harcourt (a major US educational publisher, NASDAQ: HMHC). As Director of UX, he focused on strategy, customer insight, process, interaction design and project frameworks. Later as Director of Design, he managed the team of lead designers in the 50+ person design studio, rolling out a practical UX toolkit and broader UX design philosophies to help the traditional print publisher translate its expertise to the wildly changing world of ed-tech.

Prior he spent 7 years at IQ Content, one of Europe’s top UX consultancies. As Director of Consulting, he managed a team of 14 consultants across a wide range of design projects with clients such as Citibank, Vodafone, Goodyear, permanent TSB, and Airtricity.