A candid journey through the realities of building AI products that customers actually use and love. Drawing from hands-on experience taking AI research from lab to market and evolving from simple chatbots to full agent platforms, this talk explores the hard-won lessons every AI PM needs to know: how to translate breakthrough research into viable products, design AI systems that users can customize without breaking, build evaluations that actually predict success, and lead product teams when outcomes aren't deterministic.
